Frequently Asked Questions

Yes, financing is available! Ask one of our friendly staff about the financing options.

Gathering and storing rainwater is a highly efficient, eco-friendly and economical approach to responsible water usage. For those not linked to municipal water supplies, rainwater serves as an excellent source of clean water. If you are connected to a municipal water system, having a tank provides the freedom to use water at your discretion and can help reduce your water bill.

We have detailed instructions on how to install your new polytank on our website under Installation. We're happy to explain installation to you in person or over the phone.

You can call us, send us a message below or visit our store in Sorell, 20 minutes from Hobart. We'll clarify your order and confirm it with you in writing.

Yes, we can arrange delivery to your home, normally within 1 to 3 business days after purchase. Please contact us regarding our delivery areas. The cost of delivery depends on the distance that our truck needs to travel. The Pinecrest water tanks delivery driver will require assistance to unload your tank and place on-site (if possible). Please note that all deliveries require a minimum of one person on-site at the time of delivery to accept the delivery of the water tank. 220 Litre – 4,945 Litre water tanks require 1 able-bodied person plus the delivery driver. 9430 and 9978 Litre tanks require 2 able-bodied people plus the delivery driver. 13785 Litre and 23608 Litre tanks require 3 able-bodied people plus the delivery driver. The number of helpers required has been arrived from Workplace Standards Tasmania, and we will be unable to place the tank on to the site if the required assistance is not provided on the day of delivery.

Yes, all PineCrest water tanks come with a 10 year warranty. But our tanks are so tough and we're sure they'll last much longer than a decade.

Your water will stay clean and potable for a long time. Our tanks are made from food-grade, non-toxic polyethylene, which will not taint your water. Thanks to the robust design of our quality water tanks, your rainwater will remain clean and pure.

The ideal location for tank installation varies depending on the tank's size and shape. In most instances, a level foundation situated below the collection area is all that's required. Additionally, the proximity of the collection surface and the intended use of the tank should be factored in, as positioning it closer to these points will reduce the need for extensive piping to your tank.

Some questions our team usually ask before recommending the perfect tank to meet your requirements: - How much rainfall does your area typically receive? - What is the surface area of your roof/collection area, this will determine how much rainfall you are able to harvest with a new tank. - How long the rain water will need to be stored in a tanks for (heavy water user with lots of people, or light use) - What is the general size of the space you have available for your new tank? - Where the tank is going to be located outdoors, indoors, exposed etc. - Do you need a water pump?

Treat your water tank right, and you'll extend it's life. Here are some tips to help you get the most out of your water tank: Regular Inspections: It's advisable to conduct routine checks on your tank, ideally every three months, to ensure that all components remain free of leaves and tree debris. When the tank and installation are done correctly, you should encounter minimal issues. Base Protection: The tank's base is of critical importance. Regularly inspect it to ensure that there is no undermining due to water, vermin or vegetation. Roof Maintenance: Keep the roof used for water collection clear of leaf debris and other materials. During drier months, dust and leaves can accumulate, so it's crucial to clear the roof before the wet season begins. First Flush Diverter: First flush diverters are effective at keeping water going into the tank clean. Remember to check and clean them regularly for optimal performance. Ensure the diverter is functioning effectively. Pre-Filtration System: To ensure the pre-filtration system functions optimally, it needs regular maintenance and cleaning to remove leaves and debris. Tank Strainer: A tank strainer is typically included with the tank. Regularly inspect and clean it to remove any leaf or tree materials. Gutter Cleaning: Gutters are prone to collecting leaf material and dirt. Make sure to clean the gutters on a regular basis. Tree Branch Trimming: Tree branches may grow to the point of overhanging the roof used for rainwater harvesting. To reduce the accumulation of leaves, regularly groom and maintain these branches.

Rainwater harvesting is compatible with a wide range of roofs, including both pitched and flat ones. To set up an effective rainwater harvesting system, all that's required is the installation of a properly sized gutter system on the roof.